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Contact Sarafa when you need help with account access, payments, transfers, cards, merchant setup, API keys, or transaction review.

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What to include

Include:
  • Your account email address.
  • The affected transaction, paylink, shop order, or API reference.
  • The amount and currency.
  • The date and current status.
  • A short description of the issue.
Never send passwords, full card details, or secret API keys.
Last modified on July 7, 2026